Information Now
Newcastle City Council
Provided by Newcastle City Council, Adult Social Care and Integrated Services

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Accessible and public toilets

helping you to plan your visit to Newcastle so you know where public and accessible toilets are available

Accessible information

Accessible information is information that everyone can understand whether they have a disability, impairment, different language or low literacy.

Accessible venues in Newcastle

Help to plan a trip to Newcastle and find places to visit that are accessible

Acupuncture

Acupuncture is a safe treatment for everybody and it can help to alleviate a number of health problems such as back pain, high blood pressure

Addictions

Addiction is when you are unable to stop yourself from, taking a chemical, drug, substance or carrying out an activity. Even if it causes you or others mental and physical harm. Common addictions are alcohol, drugs, gambling or sex.

Adult abuse

Please report any abuse in Newcastle. Abuse can be emotional, physical, sexual, financial, discriminatory, exploitation, psychological, organisational, domestic, neglect, self neglect or modern slavery.

Adult learning, skills and training

you can continue to learn new skills and get qualifications. You may want to try something new, get a new job, take up a hobby or meet new people. There are formal or informal courses available in Newcastle. Many courses are free.

Advance Decisions

Advance decisions allow you to set out your decisions and choices about refusing medical treatment in certain situations, should you lose the mental capacity to make these decisions in the future.

Advocacy support to get your voice heard

Advocacy is where someone helps you to get your views and opinions heard. They can support you to access services if you are unable to do so by yourself.

Affordable Credit

There are a number of affordable credit options available to people in Newcastle who may be able to help you if you’ve been refused credit by other lenders.

Affordable electrical goods

Buying new white goods or electrical items for your home can be expensive and sometimes unexpected. There are affordable options and support to help

Affordable furniture

Furniture can be quite expensive, especially if you are in the process of moving house. There are affordable options and support available in Newcastle.

Age discrimination

There are many areas of life in which people can experience age-related discrimination, including employment, health care and consumer services.

Airport assistance

Airport assistance is available if you have mobility issues or a disability. Assistance can be arranged before you fly to help make your travel easier.  Book early to ensure everything is in place.

Alcohol

Whether you are drinking to socialise, cope with difficult times or just to relax, you may not realise how much you are drinking and the damage it could cause. A small change can make a lasting difference to your health. Local help and support is available

Anti-social behaviour

Anti-social behaviour can range from dropping litter to serious harassment. It can have a major negative effect on your health and your quality of life.

Anxiety and stress

Two in three people experience anxiety or depression at some point in their life. It can be mild and last only a few weeks or it can be a lot more severe.

Aromatherapy

Aromatherapy is the use of essential oils to improve wellbeing and health, either by massaging them into the skin, adding them to bath water, or inhaling them from a diffuser or spritz.

Arranging a funeral

There are many different types of funerals to choose from and financial help may be available.

Arthritis

Arthritis is an inflammation of the joints and tendons, which can cause pain and difficulty when you move around. Other possible effects of arthritis are loss of grip and strength.

Asthma

is a condition that affects the airways, causing them to become inflamed and narrowed when the asthma is triggered, making it difficult to breathe.

Attendance Allowance

Attendance allowance is a benefit for people with disabilities or long term health problems who need support, care or supervision

Autism and local support services

is a life-long condition which affects a person’s ability to communicate or to do everyday things. This page has more information about local support organisations and groups in Newcastle.

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Baby, children and young people’s health

This article signposts you to children’s health information from the Little Orange Book and on the NHS website.

Bank accounts

Having a bank account is important, but may not be suitable for everyone. Alternatives are available

Before you go into hospital

This section gives you information on what to do before you go into hospital, which will hopefully help to prepare you for your visit.

Being diagnosed

Being diagnosed with a health condition or illness can be a worrying and uncertain time.

Benefit Cap

A cap or limit on some benefits for those below state pension age.

Benefits for maternity, paternity, adoption and other parental pay

There are several benefits for maternity, paternity, adoption and similar parental responsibilities

 

Benefits of being physically active

Being active is key to leading an independent life. Doing a little bit of activity regularly can make a real difference to your health.

Bereavement and grief

The death of someone close to you, whether it was expected or sudden, can be an extremely difficult time, and you will experience many different emotions. Help is available.

Bereavement Benefit

Bereavement benefit is a payment that may be made following the death of your husband, wife or civil partner, or from February 2023, some unmarried partners.

Bipolar disorder

Bipolar disorder is a condition that affects your moods, which can swing from one extreme to another.

Bleeding

First aid advice and guidance on how to deal with bleeding. In emergencies always dial 999 or go straight to hospital.

Blue Badge Scheme

The Blue Badge Scheme allows people who have difficulty getting about to park their cars close to the sites and services that they need to use.

Bogus callers

People who call at your home unexpectedly or call you on the telephone might not always be who they say they are.

Bottle in the Fridge – emergency information scheme

The Message in a Bottle scheme helps you store your personal and medical information in your fridge door, so it can found quickly by emergency services. This simple idea could help to save your life.

British Sign Language and subtitles

Sign language is a visual means of communicating using gestures, facial expressions and body language. Sign language is used mainly by deaf people and people with hearing difficulties.  Some television programmes have subtitles or text on screen which describes the spoken word and sounds taking place during a programme.

Burns and Scalds

First aid advice on treating burns and scalds. In emergencies dial 999 or go straight to hospital.

Buying or renting a house

If you decide to move house, you need to find out what type of housing will suit your needs best and what is available.

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Cancer

1 in 3 people in the UK will develop cancer at some stage in their life and it is more common in later life. A healthy diet and lifestyle are key factors in prevention.

Care homes in Newcastle

List of residential and nursing care homes in Newcastle commissioned by Newcastle City Council.

Carer’s Allowance

Carer’s allowance is a state benefit, for people over 16, who spend at least 35 hours a week caring for someone and the person you care for receives certain benefits.

Carers assessments with Adult Social Care

As a carer you may be entitled to a Carers assessment from the council to find out what support is available to you in your caring role.

Carers Wellbeing Fund

carers can apply for funding to help improve their health and wellbeing. It can be used to take breaks and opportunities that give them choice, independence and control.

Caring for young relatives – Family or friend (kinship) carers

Information about looking after a young relative.

Child Benefit

Child Benefit is a tax-free monthly payment made to anyone bringing up a child or a young person. You may be the guardian or carer of your grandchildren. You do not need to be the parent of the child or young person to qualify, but you must be responsible for them.

Also see below about the Healthy Start Scheme

Children’s activities

There’s so much going on in Newcastle for babies, children and young people. Find out what’s going on near you.

Chiropractic Therapy

Chiropractic involves the Chiropractor using their hands to treat disorders of the bones, muscles and joints.

Choking

First Aid advice on what to do if someone is choking. Always dial 999 in emergencies.

Choosing a care home

Care homes can provide accommodation with either personal or nursing care, depending upon your needs. They vary in size and in the facilities that they provide.

Christmas opening times for support services

the opening times for Newcastle City Council, Jobcentre, foodbanks and support services  during the festive holidays

Chronic Obstructive Pulmonary Disease (COPD)

COPD is the collective term for some lung diseases that make breathing difficult.

Chronic pain

Chronic pain is pain that persists despite medical treatment. This pain lasts for a long time (generally more than 3 months).

Cinemas

Tyne and Wear has several cinemas, showing everything from Hollywood blockbusters to low-budget, independent films. You can choose from large, multi-screen cinemas to smaller, more intimate venues.

Civil Partnership

Same-sex couples in the United Kingdom can have their relationships legally recognised and have the same rights as a married couple.

Cleaning services

Help with cleaning and housework.

Cold Weather Payments

Cold weather payments are made to help people keep warm during extended cold spells of weather between November and 31 March each year.

Community Centres and Hubs

These are a great way to get involved in local activities. Here’s a handy list of community centres and hubs in Newcastle, so you can find out what’s happening near you.

Community transport or minibus services

Charities, not-for-profit or social enterprise organisations provide community transportation in Newcastle to help the local community.

Complaining to Adult Services

If you are not happy with the service that you receive, or if you feel that something has gone wrong, Adult Services need to know.

Computer classes and digital support

Using a computer can open up a whole range of opportunities to you, especially if you are using the Internet and email. There’s lots of support available in Newcastle to get online.

Concessionary travel

there are many ways in which you can take advantage of concessionary travel in Tyne and Wear and across the country.

Cost of living support

support available if you’re having problems paying energy and household bills

Council Tax Support

Council Tax Support is a benefit that helps people on a low income to pay the Council Tax on the property they live in.

Credit Unions

Credit Unions are not-for-profit local organisations which exist to provide a safe, convenient place for members to save money and to get loans and other financial services at reasonable rates.

Cyber crime, online fraud and scams

Online or cyber crime is something that we all need to be aware of. Be aware and stay alert to this to protect yourself and your personal information. If in doubt don’t click any links

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Day centres and services

There are a number of day services to choose from in Newcastle including lunch clubs, social activities, fitness classes and much more.

Day trips and visits

You’ll be surprised how far you can travel using your concessionary travel pass. Here are a few suggestions of where you can travel to on public transport.

Deaf and hard of hearing

There are approximately nine million people in the UK who are deaf or hard of hearing. More than half of people over the age of 60 years old have a hearing loss, which is usually related to the ageing process.

Dealing with debt

Help is available to manage debt if you need it. This article covers everything from planning your finances, financial help, utility debt and illegal lending.

Dealing with rubbish and pests

If you are bothered by pests in your home or garden, the City Pest Control team will be able to help you.

Delirium

A state of confusion that occur suddenly and may be caused by a medical condition.

Dementia

Dementia is a term used to describe various disorders involving a loss of brain function, such as thinking, memory, reasoning and language.

Dementia Friendly Newcastle

Newcastle is committed to becoming a Dementia Friendly city.

Dentists

An NHS dentist is a dentist who has agreed to provide NHS dental services. Some dentists may provide a mixture of NHS and private care.

Depression

There are different types of depression or low mood. The symptoms can be mild or severe and impact people differently. Help and support is available if you are feeling sad, lost, lonely or in a low mood.

Diabetes

Diabetes is a health condition where the level of glucose (sugar) in the blood is too high. With the right treatment and care you can manage your diabetes.

Digital Television

Digital television is in place across the UK. This means that you will need a digital receiver or satellite or cable TV service in order to watch television.

Direct Payments from Adult Social Care

a way of paying for Adult Social Care support services such as home care, day services or respite care. Direct Payments allow you to buy and arrange your own care and support services.

Disability Living Allowance (DLA)

Disability Living Allowance is a payment for disabled children who need additional support for their care or mobility needs. Disability Living Allowance for adults is being replaced by Personal Independence Payment.

Disability Rights

The Equality Act protects disabled people’s rights including employment, education, and access to services and facilities.

Domestic abuse

can happen to anyone. It’s described as any incident or pattern of incidents that are: controlling, coercive, threatening, violent.

Donating your body to science

There are many options for what happens to your body or organs after you die. Donating your body for scientific research or medical training is an option.

Driving as you get older

You may have been driving for years, but there are some things that you need to think about as you get older and your circumstances change.

Drugs and alcohol

Concerned about drug use in your local area? Worried about your own or someone you love’s use of drugs or alcohol? Support and advice is available.

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Ear health

support to keep you and your ears healthy

Eating Disorders

Information about types of eating disorder and who can help.

Electrical safety

Things to look out for to keep your home and belongings safe

Emergency funds and crisis support

Emergency funds provide lump sum cash payments or loans to cover extra expenses that you find difficult to cover from your regular income.

Emergency Services

In a life threatening or emergency situation dial 999 to contact the Fire, Police, Ambulance, or Coast Guard service.

Emollients and fire safety

Emollients are a type of moisturiser used to help treat skin conditions. They are flammable so here’s some tips on how to use them safely.

Employment and Support Allowance (ESA)

is for people who are unable to work due to illness or disability and under pension age.

Income related ESA has been replaced by Universal Credit for new claims

Employees may first be entitled to Statutory Sick Pay

Energy saving tips

There are a number of practical steps you can take to save energy and money.

Epilepsy

Epilepsy is a neurological condition which causes seizures. There are many different types of epilepsy and seizures.

Equity Release

is one of the options that you could take to release some of your money which is tied up in property.

ESOL : English lessons for people who speak English as a second or other language

English as a second language or other language (ESOL) classes can help you to learn English. There are a range of classes and sessions available in Newcastle.

European Union Settlement Scheme (EUSS)

The European Union Settlement Scheme requires all non-UK and non-Irish European Union (EU), European Economic Area (EEA) and Swiss nationals to apply to stay in the UK.

Eye Casualty

provides care for patients who have any eye conditions that can’t be treated by a GP or at a Minor Injuries Unit.

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Falls prevention

Information on how to avoid falls and what to do if you have a fall.

Family and relationship problems

Lives and families change all the time. This can raise issues with your family and relationships. Support is available to help you through these challenging times.

Feeling lonely?

It can be useful to think of positive ways to overcome any feelings of loneliness that you may be experiencing.

Financial Assessments with Adult Social Care

A Financial Assessment works out how much you have to pay for your care and support services from Adult Social Care, or how much funding you will receive in Direct Payments

Finding a partner

If you are single and want to meet a new partner, there are several ways of meeting new people.

Finding friends

Looking to connect and make new friends? There are many places to meet up with people in Newcastle.

Fire Safety

Many house fires can be prevented by following these simple steps.

Fitness Activities

Taking exercise, or doing some form of physical activity, can be an enjoyable way to spend your leisure time, as well as being of great benefit to your health.

Flexible working

Flexible working describes any working pattern that is adapted to suit your needs.

Flu

Flu is an infectious virus and is most common from December to March. There is no cure for flu but you can get a flu vaccination.

Food and Friends

There are lots of venues and lunch clubs in Newcastle. Some offer discounts for older people or a tailored service such as lunch clubs where you can socialise with other like minded people.

Food banks and free emergency food in Newcastle

A list of charities and voluntary groups where you can get free food parcels when you can’t afford to buy food.

Food help in Newcastle

If you can’t afford to buy or cook food for yourself help is available. Read more below to find local services, charities and community groups who can help and low cost options to help make your money go further.

Fraud and scams

Sensible precautions you can take to make yourself less likely to be the victim of crimes such as fraud or scams.  How to report fraud.

Free meals and cheap food in Newcastle

Looking for a hot meal or low cost food in Newcastle? Find voluntary groups and charities that cook meals for the community across Newcastle.

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Gardening and Health

Gardening is good for you. It is therapy and fitness rolled into one.

Gas and electricity

Help and advice on how to find a cheaper energy supplier, help with energy debt, complaining about your service provider, priority services and more.

Gas safety

Tips on how to be gas safe at home

Get involved in your community

How to get involved in research, share your experiences to improve services or speak up for your your community This may be called activism, involvement, engagement, co-production or collaboration.

Getting advice about your finances

When you’re thinking about how to spend or save your money financial advice is really important. Here’s more information on where to find advice and what advice will suit your needs best.

Getting advice about your landlord or housing issues

Whether you live in council property, rent from a private landlord, own your own home or live in sheltered accommodation, there are many agencies that can help you to deal with housing problems.

Getting married again and your finances

It’s a good idea to think about how you will manage your new financial and legal arrangements when marrying or starting a new civil partnership in later life.

Getting online and digital equipment

Want to know more about how to use digital technology such as the internet, computers, tablet devices (Ipad etc) mobile phones and find out what this technology could do for you?

Getting repairs and decorating done

If you need repairs doing to your home and can’t do them yourself then there is help available. Always find someone you can trust before you let them into your home.

Getting to hospital

Getting to hospital can be a worry for some people. This section gives details on how you can travel to and from the hospitals in Newcastle.

Giving up smoking

Smoking is the biggest cause of death and illness in the UK. Giving up smoking can improve your health with immediate benefits.

Grandparent issues

Information and advice for grandparents.

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Hair Loss (Alopecia)

Alopecia is a condition that can affect men, women and children. It has no harmful effects to general health but hair loss can be distressing.

Hate crime

A hate crime or incident are acts of violence, aggression, prejudice or hostility directed at someone because of their, race or ethnicity, religion or belief, transgender identity, sexual orientation, disability or age.

Having issues with using InformationNOW

solve problems such as pages not displaying properly, checking your WiFi connection, to checking how much data you have on your mobile.

Having problems with home maintenance?

If you own or rent your home and you’re having problems with repairs, damp, staying warm, electrics, rats, noisy neighbours or more, help is available.

Having your say about health and care services

You can help to improve our health services. You can volunteer to take part in groups or forums to make sure the views of patients, carers and the public are heard. Your feedback is used to improve health services in the North East of England.

Head injuries

Head injuries are potentially serious and require a proper assessment.

Health Champion Network

The Community Health Champion Network is made up of people who live, work, study, and volunteer across the City. This page explains their role and has resources to support Community Champions.

Health Inequalities

Health inequalities are unfair and avoidable differences in health, this article looks at what they are and how we can work to improve inequalities.

Healthy eating and drinking

A well-balanced, nutritious diet can help to prevent many illnesses and can significantly improve some existing health conditions.

Healthy feet

To keep your feet healthy you need to look after them; keeping them clean, warm and well-supported.

Healthy teeth

A few simple changes to what you eat and drink and how you brush your teeth can make a big difference to the health of your mouth, gums and teeth.

Hearing voices and hallucinations

A hallucination is a sensory experience that occurs in the absence of an external stimulus. For example hearing, seeing, tasting, smelling or feeling something that isn’t there.

Heart Attacks

It can be useful to know the signs and symptoms of a heart attack. In an emergency dial 999.

Heart disease

Coronary heart disease (CHD) occurs when your arteries become blocked and restrict the blood and oxygen supply to your heart.

Heatstroke

happens when the body becomes dangerously overheated, usually due to a high fever or prolonged exposure to heat.

Help to get out and about

This information includes: the blue badge scheme, concessionary travel, Senior railcard, Motability car scheme, NexusTaxicard, Shopmobility and Hop to the shops.

Help to use health services for refugees and asylum seekers

Read more about NHS services and how to use them, including translators

Help with clothing

Affordable family clothing including school uniform, interview outfits and special occasions.

Help with gardening

There are schemes that can provide you with a reliable gardener to help keep you garden in good condition at an affordable price.

Help with health costs

Most NHS services are free, however, you may be entitled to free treatment or help with some of these health costs.

Help with heating problems and how to pay for them

help and advice to make sure your home has good heating and insulation to keep you warm and help if you are struggling to pay your energy bills.

Help with shopping and prescriptions

There are supported shopping schemes that can help you buy your essential items or have them delivered.

High Blood Pressure (Hypertension)

If High Blood Pressure is not treated and kept under control, it can cause heart disease or a stroke.

Hobbies

There are lots of groups and activities that you can enjoy in Newcastle. Trying a new activity or groups is a great way to meet new people, get out and about and be active.

Home adaptations, equipment and aids

You can make changes to your home or get  equipment to help you with day-to-day tasks and activities.  This can be important to your wellbeing and quality of life.

Home care

If you need some support at home with personal care such as bathing, dressing and making meals, there are organisations that may be able to help you.

Home care agencies in Newcastle

The list of home care agencies commissioned by Newcastle City Council and general and specialist providers in Newcastle.

Homeless or worried about becoming homeless

Help available if you are in danger of becoming homeless or you need help with housing.

Homeopathy

Homeopathy is a “treatment” based on the use of highly diluted substances to cause the body to heal itself.

Housing Benefit

Housing benefit provides help towards rent costs and some housing service charges for people on a low income or wage.

Universal Credit is replacing Housing Benefit for many working age people.

Housing for older people

There are many types of housing available for older people and it is important to assess your current and future needs before you start your search. Find out more about sheltered housing, assisted living and almshouses here.

How to challenge a benefit decision

How to challenge a benefit decision.

How to complain about health services

This section looks at the different ways you can raise concerns you may have about health services.

How to give blood and organ donation

Giving blood or giving an organ could save lives.  It doesn’t matter how old you are or your ethnicity.  Organ donation is a precious gift.

How to make a good complaint

If you are not happy with the service or goods that you have received you can make a complaint, or in some cases you may be able to return the goods and secure a refund.

How to pay for adaptations to your home

There are grants available to help pay for adaptations and equipment to make life easier around your home.

How to stay active while you are at home

Tips on how to stay active at home including chair-based exercise, strength and balance exercise and aerobics.

How to use your GP surgery well

The healthcare provided by our National Health Service (NHS) in the UK is important to all of us. This page is about how to access a GP (or doctor’s) surgery, to make sure you get the healthcare you need.

How you can help refugees and asylum seekers

Many charities and community groups are collecting donations from the public to help support refugees and asylum seekers.

Hyperventilation

is excessive breathing. It is normally caused by acute anxiety and it may accompany a panic attack.

Hypnotherapy

Hypnotherapy attempts to engage a person’s subconscious mind, using the power of suggestion to make a positive change.

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Identity theft

Identity theft is a crime where criminals steal your personal details and use them to open bank accounts, get credit cards, loans, state benefits, or identity documents.

imAGE – Age Proud Newcastle

imAGE #Age Proud Newcastle is a celebration of organisations, events, activities and opportunities for older people during October. It is a collaboration led by the Elders Council, Equal Arts, Newcastle City Council and voluntary partners.

Immigration and Asylum

People can immigrate to the UK or seek asylum. Immigration is regulated in line with government policy and supports economic growth.

Incapacity Benefit

Incapacity Benefit has been replaced by Employment Support Allowance.

Income Support

Income Support is a benefit for people on low income and is means tested.

Universal Credit is replacing most new claims for working age means-tested benefits, including Income Support, but some people still receive it.

Incontinence

Incontinence can affect all age groups. Incontinence may happen for a number of different reasons. Help is available.

Industrial Injuries Disablement Benefit

Industrial Injuries Disablement Benefit is a benefit for people who are disabled caused by certain types of work or because of an accident at work.

Info in the City

Other useful and reliable online information services in Newcastle

Insurance

is a way of protecting yourself and your belongings against a particular adverse event, for example, a burglary or a serious accident.

Internet, WiFi and broadband

To connect to the internet you need a telephone line and to pay for a broadband connection. You can also access WiFi.

Interpreting and translation

There are a range of organisations that provide interpreting and translation services in Newcastle

Introducing the Integrated Care System (ICS)

The way the healthcare services are planned and purchased in Newcastle and the whole of England has changed. NHS Clinical Commissioning Groups (CCGs) have now replaced the NHS Primary Care Trusts.

Introduction to Adult Social Care

Getting help at the right time can help improve your quality of life and allow you to continue enjoying life, plan ahead and make choices that are right for you.

Introduction to Complementary Therapies

Complementary therapy includes a wide range of treatments that can be used alongside or as an alternative to conventional medicine.

Introduction to First Aid

First aid skills are easy to learn and will hopefully stay with you for life. Your knowledge could save someone’s life and it is likely to be those closest to you who will benefit from your skills.

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Jobseeker’s Allowance (JSA)

Jobseeker’s allowance is a taxable benefit for people who are below state pension age and who are unemployed.

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Keep up to date with Coronavirus information

NHS and government information about Covid 19

Keeping cool in Summer

For children, older people, or people with chronic health conditions, hot weather can be dangerous and potentially fatal.

Keeping in Touch Online

There are many ways that you can keep in touch with friends and family online. Email and Video Chat are very popular (and free) ways to communicate with others.

Keeping warm and well in Winter

Keeping warm in cold weather is important. Alongside cold and flu, cold weather can cause serious health problems, such as heart attacks, stroke, hypothermia and pneumonia. It’s important to stay warm.

Keeping you and your community safe from radicalisation

How to spot and raise any concerns that someone is being radicalised

Keeping your brain active

Looking after your mental wellbeing is just as important as taking care of your physical health.

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Laundry services

community launderettes and laundry services in Newcastle that can wash and dry your clothes.

Learning disability local support services

A learning disability is a life-long condition. It affects a person’s ability to communicate or to do everyday things. People with a learning disability find it harder than others to learn, understand and communicate.

Leaving hospital

Leaving hospital can be just as worrying as going into hospital for some people. Here’s information on what should happen when you leave hospital and tips on how to prepare for your return home.

Leaving hospital and choosing a care home

Care homes provide accommodation with either personal or nursing care, depending upon your needs. They vary in size and in the facilities that they provide.

Leisure Centres in Newcastle

see the list of leisure centres in the city and find one near you.

Lesbian, Gay, Bisexual, Transgender, Queer/Questioning + (LGBTQIA+) support and groups in Newcastle

There are a number of support services and groups for Lesbian, Gay, Bisexual and Transgender, Queer/Questioning and other identifying (LGBTQ+) people in Newcastle.

Libraries, Reading and Audio Books

There are 14 Council libraries and 4 independent libraries in Newcastle, all offering a wide range of services. Becoming a member of a Council library is free.

Lifelong Learning

Taking up learning opportunities at any age can enhance your life and help you to feel healthier and happier. there are lots of courses to choose from in Newcastle.

List of learning disability support services commissioned by Newcastle City Council

These services are available to you if you have eligible care and support needs. This is decided when you have a needs assessment with Adult Social Care at Newcastle City Council. Care and support can be arranged by the Council.

Living abroad and your benefits

Considering moving abroad? There are some things to consider about how this may effect any benefits you are receiving or entitled to.

Loan Sharks

Loan sharks are unlicensed money lenders who often charge very high interest rates and sometimes use threats and violence to frighten people who can’t pay back their loan

Looking after someone

Unpaid carers can get information, support and apply for financial assistance from local organisations such as the Newcastle City Council, health services and voluntary organisations. Find out what’s available to carers in Newcastle

Looking for a job or work

If you’re looking for a job, thinking about returning to work, or want to change your career, there is help available.

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Making decisions and your mental capacity

Some people have difficulties making decisions. This could be due to a learning disability, dementia, a mental health problem, or a brain injury

Making your computer or mobile device easier to use

There are some steps that you can take to help make your computer easier to use without having to purchase new equipment.

Making your home safer

Simple steps to make your home safer.

Managing someone else’s affairs

Plan ahead to manage your affairs.  There may be a point in your life where you are unable to manage your finances and need someone to do this for you. Or if you care for a family member or friend, you may need to step in to manage their finances and other affairs, if they are unable to do so themselves.

Managing your money

How to budget to manage your money well, to avoid getting into debt and to save some money for the future.

ME (or Chronic Fatigue Syndrome)

ME (myalgic encephalomyelitis) is also sometimes referred to as chronic fatigue syndrome (CFS). It can affect people of any age.

Meals at home

If you are finding it difficult to prepare your own meals and have no other way of getting a main meal, you may want to consider applying to have hot meals delivered to your home.

Medication

Medicines or medication are drugs used to treat, cure and prevent diseases and health conditions. Its important to know how to get medication, take it, safely store it and what to do if you have any medication issues.

Menopause

The menopause happens to all women. Support and help is available to help deal with the side effects.

Menstruation

Information about periods and menstruation and where to get free and affordable products.

Mental Health

Mental health is about how we think, feel and behave. 1 in 4 people in the UK have a mental health problem which affects their daily life, relationships or physical health.

Mental health emergency or crisis services

If you need help with a mental health problem outside normal working hours here are services you can use.

Mental health support for veterans, their families and carers

The stress and trauma associated with serving in the armed forces can impact on your mental health. Support is available.

Migraine

For many people the main symptom is a painful headache. Other symptoms include disturbed vision; sensitivity to light, sound and smells feeling sick and vomiting.

Mindfulness and meditation

Mindful therapy and meditation can be practised on your own or through the help of a service.

Minor Injuries Units

are for patients with injuries such as sprains, cuts and grazes. The waiting times are generally much shorter than at Accident and Emergency.

Mobile phones

are a good way to keep in touch. They can be used to make phone calls, send text messages photos and emails and lots more.

Money saving and sustainable ideas for Christmas

Ways to save money at Christmas, help the environment or a good cause.

Motability: car scheme for disabled people.

Motability is a charity which provides mobility solutions for disabled people. This includes help to lease a car, powered wheelchair or scooter.

Moving abroad

If you are thinking of moving abroad, your first step should be to get as much information as possible about the realities of living in a foreign country.

Moving in with relatives

You need to take time to decide whether to move in with relatives, as the relationship you have with your family and your own individual circumstances will naturally affect how suitable this option would be for you.

Museums and attractions

There’s lots of museums and attractions to visit in Tyne and Wear. Some are free to visit and regularly have new exhibitions.

Music – get involved

If you want to get involved and sing or play an instrument yourself, here is information on some of the organisations that can help you.

Music Venues

There are many music venues in and around Newcastle, playing host to a wide variety of musical performers. We have listed some of these venues here. There are also a couple of local magazines that will keep you up to date with acts and venues.

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National Insurance

You pay National Insurance contributions throughout your working life, to build up your entitlement to certain state benefits, including the State Pension.

Needs Assessment with Adult Social Care

When you have problems managing day to day tasks, you may have care and support needs. You can get a Needs Assessment to find out if you can get support from Adult Social Care

Neighbourhood Watch

Neighbourhood Watches are ran by volunteers to help make sure the area remains safe and to prevent crime. There may be a Neighbourhood Watch in your local area.

Nexus TaxiCard Scheme – Accessible Transport

The TaxiCard scheme is for those who have a disability or impairment that means using public transport is difficult.

Noise nuisance

If you have a problem with noise in your neighbourhood there are several courses of action you can take, depending upon the seriousness of the problem.

Not Sure Don’t Answer the Door

Campaign to keep people safe in their homes during the Coronavirus pandemic.

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Older People’s Forums in Newcastle

The Elders Council of Newcastle is the older people’s forum in Newcastle. It is a voluntary organisation run by and for older people in Newcastle. They work to get the voice and views of older people heard in our city.

Opticians

Opticians and Optometrists test your sight and examine the health of your eyes. There are some health conditions that can effect your eyes and the symptoms are only found on examination. Regular checks are important.

Osteoporosis

Osteoporosis is a condition where the bones become weak, fragile and can break easily. It is more common in women than men.

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Palliative and hospice care

Palliative care is a term that is used when someone is supported through a serious life limiting progressive illness. It also includes care for their families.

Parkinson’s Disease

Parkinson’s disease is a progressive neurological condition which affects movements such as walking, talking and writing.

Parks, gardens, forests and woodlands

There are plenty of green spaces in and around Newcastle upon Tyne, where you can take a walk, ride a bike, use the play/exercise facilities and enjoy the fresh air. Some of the parks also feature part of the Hadrian’s Way. Here’s a handy list of those in Newcastle and close by.

Passports

If you are planning to travel abroad, or in some cases within the UK, you are required to have a valid UK passport.

Paying for Adult Social Care

The system for paying for care can be quite complicated. The amount you pay depends upon your circumstances.

Payment Exception Service

The Payment Exception Service is a way for people who do not have a bank account to collect benefit or pension payments.

Payment Methods

There are a number of ways of paying for goods and services in shops, online or by post.

Pension Credit

Pension Credit is a benefit to help those of pension age top up their income and an extra payment for those who have saved for retirement.

Pensions

Pensions are a way of saving for your retirement with some tax benefits.

Personal budgets for care and support

Your personal budget is the sum of money that Newcastle City Council allocates for your care and support.  As a result of your personal budget, a support plan should be put in place.

Personal health budgets

The NHS offers personal health budgets and personal wheelchair budgets to certain groups of people.

Personal Independence Payment (PIP)

PIP is a benefit to help towards some of the extra costs associated with ill-health or disability

Personal Safety

There are some precautions that you can take to help reduce your chances of being a victim of crime, assault or violence.

Pets and animals

Information on what to consider before getting a pet and where you can find support to help you look after your pets.  Also, taking your pet into pubs and cafes and on holiday.

Pharmacy (or Chemists)

Pharmacists or chemists are experts in the use and effect of medicines. You can get advice, medicines and some treatments in pharmacies without waiting to see your GP.

Physical activity for adults infographic

Physical activity infographic

Physical and leisure activities

find ways to have fun and be active in Newcastle. Find groups, activities, parks and more near you.

Places of worship

There are many different faiths that are celebrated in Newcastle. You can find a number of places of worship and communities here.

Planning Ahead: a guide

Whatever stage of adult life you have reached, it is important to think about planning ahead for your future care, later life, end of life and your estate after death.

Podiatrists (or Chiropodists)

Registered podiatrists (or chiropodists) are trained in all aspects of care for the feet and lower limbs.

Postal Services

information about the range of postal services available in the UK

Power of attorney

is a legal document, which authorises one or more people to handle your finances, health and welfare. You can set up a lasting power of attorney for a limited time, or longer.

Practical help to move home

Help to plan moving home including advice on decluttering, removal companies and how to dispose of unwanted items.

Problems at Work

During your working life it is likely that you will encounter problems at work at some point in time. This may be due to the job itself, your relationship with your colleagues, or  personal circumstances

Problems with your neighbours

There are several types of problems that you may experience in your neighbourhood. You may have noisy neighbours, or you may be experiencing verbal abuse or threats from someone in your area.

Public transport

Information on the types of public transport available in Newcastle.

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Quick links to virtual activity online

There is so much to do online from arts to gardening, from music to a new skill – here are some quick links to keep you occupied whilst at home.

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Racial Discrimination

Racial discrimination occurs when someone is treated less favourably than another person because of their race, colour, nationality or ethnic origin.

Reablement care and support

Reablement helps you become independent at home. It is provided by Newcastle City Council.

Recycle and reuse

Recycling – what it means and how you can make a difference to our environment by recycling, composting and reusing materials.

Redundancy

Redundancy is a form of dismissal from a job. Reasons for redundancy can include the fact that new technology or a new system has made your job unnecessary, that the job you were hired for no longer exists, that there is a need to cut costs

Reflexology

Reflexology is the application of pressure to feet and hands to relieve pain and treat medical conditions.

Reiki

Reiki is a form of touch therapy where the therapist uses distant healing techniques. Their touch should be gentle, light and comfortable.

Religious and cultural festivals

A list of religious and cultural festivals that are observed or celebrated in Newcastle Upon Tyne.

Retirement

Retiring from work is a decision which most people will have considered very carefully. Many people are now retiring at a younger age and living longer. Retirement can be an exciting new phase in your life,

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Savings and Investments

Ways to make more out of your money.

Schizophrenia

Schizophrenia is a mental health condition that causes a range of different psychological symptoms, including: hallucinations, hearing or seeing things that do not exist, and delusions.

Security for your home

Home security is the best way to reduce your chances of being burgled. Some basic tips are listed in this section. Many of them are common sense, but they could make all the difference to the safety of your home.

Security For Your Vehicle

A lot of crime is against cars, motorbikes and bicycles; either the theft of them, or from them. Most of this crime can be prevented by following some simple tips, which are detailed in this section.

Self care and disability

Self-care and self-management for people with a disability are terms that are used regularly in today’s society, particularly by the NHS and associated health and social care organisations. There are services and benefits that can help too.

Self harm

is when you hurt yourself on purpose or are thinking about hurting yourself. Help and support is available if you are self harming or are worried about someone else

Separation and divorce

Information and advice on relationship counselling, separation and divorce.

Services commissioned by Newcastle City Council

Commissioned services, have a contract with Newcastle City Council to provide a service. There is an agreement in place to provide a service for a certain amount of money. The organisation must meet the quality standards set by the council.

Sex in Later Life

Information about sexual health, protection from sexual transmitted infections, contraception and details of organisations that can provide you with expert advice and guidance.

Sexual health

Find out more about your body, protection, screening, check ups, relationships and services available.

Shiatsu

Shiatsu is a form of Japanese massage which involves applying pressure to various points on the body used to relieve pain and promote health.

Shingles

is a common disease which occurs in people who have previously had chicken pox. It can affect anyone.

Shock

Shock is a physical reaction to an injury usually related to blood loss or circulatory problems. Shock can be potentially fatal. Here are some tips on treating shock.

Shopmobility

Shopmobility  provides battery-powered scooters and wheelchairs for people with mobility difficulties.

Sight Loss and Visual Impairments

Vision impairment means that your eyesight cannot be corrected by glasses or lenses.  Conditions include: cataract, macular degeneration, diabetic retinopathy, glaucoma, retinitis pigmentosa and a condition related to stroke, hemianopia.

Sleep

Sleep is an essential process that our bodies and minds need in order to function.  This article explains why sleep is important and what can affect it.

Social Networking

connecting with others online is a great way to keep in touch with friends and family and discover others who have shared interests. There are many ways to do this for free.

Social Prescribing

Social Prescribing is where you are prescribed activity or exercise to improve your physical and mental health. It may be used in place of medication or alongside treatment.

Starting your own business or self employment

Starting your own business or self employment can allow you more flexibility and the chance to use your skills and experience. Deciding to set up a business is a big step but support and advice is available.

 

 

State Pension

The State Pension is a payment you receive if you have paid enough National Insurance contributions by the time you retire.

Stay connected online and improve your internet connection

Broadband and mobile networks can run slower when lots of people and devices are connected to them. Whether you’re working from home, streaming music, TV or films, gaming or making video or internet calls, there are things you can try to speed up your internet connection.

Staying safe online

A few simple precautions will keep you safe while you are online.

Stroke

A stroke occurs when an area of the brain is deprived of its blood supply, causing brain tissue to die. This is usually the result of a clot or burst blood vessel.

Suicide

Dealing with thoughts of suicide, self harm how to help someone and help if you are bereaved by suicide.

Summer activities

What’s going on in and around Newcastle over the school summer holidays for adults, children and young people

Support for Asylum Seekers and Refugees

If you are seeking asylum in Newcastle there are a number of local services that can help with support and advice.

Support for people with low incomes

This article signposts you to support and help if you are on a low income.

Support for your rights as a LGBTQ+ person

Identifying as a LGBTQ+ person can sometimes lead to harassment, bullying, hate crime or discrimination (treated less by others because of who you are). You have rights and support is available if you are experiencing problems.

Support Groups

There are a range of support groups in Newcastle that help, advise and support people through difficulties including offering emotional support to those people dealing with illness, social isolation, end of life or a long term condition.

 

Support to prepare for work or a job

Support to develop skills, experience and confidence before you start to apply for jobs

Supported living or housing services for people with a learning disability or autism

This article explains the housing and support services that are available for people with a learning disability or autism.

Swimming Pools in Newcastle

There are many swimming pools in Newcastle. Find one near you.

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Taking a short break or holiday

Information to help you to plan a short break or holiday that takes into account your interests and needs.

Tax

Key taxes that you may have to pay include: Income Tax, Capital Gains Tax, Inheritance Tax, Stamp Duty, Value Added Tax and certain other duties.

Tax Credits

Tax Credits consists of two parts: Child Tax Credits and Working Tax Credits.

Taxis

There are mainly two types of taxis in Newcastle; Hackney carriages and private hire vehicles.

Telecare, telehealth and personal alarm systems

Telecare can help you live confidently and independently at home. Gadgets, monitoring systems and alarms can be used to keep you safe and well. Giving you and your carers and family peace of mind.

Telephones

There are a lot of telephone services to choose from. This article gives more information to help find the right  service for you.

Television Licences

You need to buy a TV licence if you own a TV set or other equipment that can receive TV programmes.

Theatres

Newcastle has excellent theatre venues, attracting many popular artists and touring productions. Many of the venues we have listed here offer concessions for older people

Things to do in Newcastle

Whether you live in Newcastle or are just visiting, there are many ways to enjoy a great day out in Newcastle and the surrounding areas of Tyne and Wear and Northumberland

Thinking about moving home?

There are many reasons why you may want to consider moving from your home, however moving house is a big step in your life so before making a decision, here are some things to consider.

Thyroid Problems

The thyroid produces hormones which control the body’s metabolism. These hormones are important in regulating your body’s energy.

Trusts

Setting up a trust means you give your money or property to someone else so you no longer own it. Some people use trusts to leave money to others when they die.

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Universal Credit

Universal Credit is replacing six working-age means-tested benefits. It provides one payment which takes into account housing, employment, children and income.

Urgent medical help from NHS 111

The NHS provides a free telephone helpline, symptom checker and website for non life threatening health and medical advice.

Urinary Tract Infection (UTI)

are the most common infection health problem amongst older adults. They can be painful and uncomfortable, but can be treated easily.

Useful equipment to help you manage at home

a helpful list of equipment and aids that you can buy to help make life easier.

Useful information when leaving hospital

When being discharged from hospital after a period of illness, you may find this information useful to help plan your care at home and aid your recovery.

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Vandalism and graffiti

Vandalism and graffiti can contribute greatly to the fear of crime. Find out how to report it here.

Volunteering

Volunteering is a great way to learn a new skill or develop an existing one, meet new people and have fun.

Voting

You need to be registered to vote before you can vote in UK elections or referendums. There are different ways you can give your vote, and rules on how to do so.

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Walk-in centres (Urgent Treatment Centres)

Urgent Treatment centres are for patients who want fast and convenient access to healthcare advice, information and treatment for minor illnesses and injuries.

Walking and health

Walking is good for you. It is therapy and fitness rolled into one.

Water Supply

read more about the water supplier in the North East, help to pay your bills, to save money and water.

Ways to report crime and community safety issues

There are many ways that you can deal with crime or community safety issues. This section explains some of these, giving contact details of those who can help.

Weight management

Your weight can impact upon your health and wellbeing. Support is available to help you manage and maintain your weight.

Welfare benefits

There are a number of state funded financial benefits which you maybe eligible to receive which will help to improve your quality of life and the cost of living.

What you can do online

The internet can be used to do so many different things such as keeping in touch with people, paying bills, entertainment, shopping and for fun.

Wheelchairs, mobility scooters and powered wheelchairs

Manual wheelchairs, mobility scooters and powered wheelchairs make it possible for you to get out and about and participate in the activities you enjoy. There are different vehicles available to choose from.

When collecting clutter or hoarding can become a problem

Hoarding is when someone collects large amounts of items and is unable to throw any of them away. This can become a problem and be risky for the person living in the home and their neighbours.

When someone dies: a practical guide

Here’s a helpful guide of practical issues that you made need to consider and act upon following the death of a loved one.

Where to get legal advice

Find out more about places where you can receive legal advice in Newcastle.

While you are in hospital

This article explains what to expect during your stay in hospital.

Wills

If you die without making a Will, known as ‘dying intestate’, it can become complicated for the people that you leave behind to carry out your wishes or know your intentions.

Winter Fuel Payment

The Winter Fuel Payment is a tax free payment to help older people keep warm during winter. It is provided by the government.

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Your benefits while you are in hospital or in residential care

Some benefits can be affected when you go into hospital or into residential care. Here are some things to consider.

Your Consumer Rights

If you have a problem with something that you buy or pay for there are laws that can protect you. There are also local organisations that can help you.

Your Doctor or GP

General Practitioners (GPs) provide a wide range of health services. They provide consultations in their practices and through home visits.

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