Getting To Hospital
Last updated on 18 Nov 2014
Getting to and from hospital can be a worry to some people. This section gives details on how you can travel to and from the hospitals in Newcastle, and what help you may be able to get to do it.
Where are the Hospitals in Newcastle?
Addresses for the hospitals in Newcastle, and maps to help you to get to them, are on the Newcastle upon Tyne Hospitals website.
Travelling By Car
Cars may drop off and pick up at all hospital entrances. Car parking is available; although you have to pay and spaces are limited.
Parking is available for disabled patients and visitors near to each hospital entrance. If all of those spaces are full, you should ask the security staff to help you.
Travelling By Public Transport
Freeman Hospital – the nearest metro station is South Gosforth, which is an approximate 15 minute walk away, some of which is uphill.
Royal Victoria Infirmary (RVI) – the nearest metro station is Haymarket, which is an approximate 5 to 10 minute walk away (depending on which entrance you need to use).
There are bus services from all areas of the city to the Freeman Hospital, and the RVI. Leaflets giving details of all routes and services to each of these hospitals are available from Nexus TravelShops at Monument, Haymarket and Four Lane Ends Metro stations. Alternatively, you can ask for details from staff at Traveline, please see contact details on the right hand side of this page.
Taxis are permitted to drop off and pick up patients at all hospital entrances. You should inform the taxi driver which entrance you require. If you have mobility difficulties you may also be eligible for a Nexus TaxiCard which can help to pay for your taxi journeys.
Patient Transport Services - Ambulance Transport
Patient transport services is delivered by Ambulance Transport in Newcastle. They provide free transport to and from hospital (or your NHS provider) for patients with a medical need for transport. This means that you are unable to make your own way to hospital.
If you feel that you need to request transport, please speak to your family doctor at least seven days before your appointment. If you need to rearrange this transport contact Ambulance Transport directly.
Other local support available to get to Hospital
The British Red Cross Transport and Escort service offers freedom and independence for people who can’t use ordinary transport or get about easily. Volunteers help people to go on essential journeys, such as to a hospital or other medical appointment.
Royal Voluntary Service offers a Transport service where volunteer drivers pick up older people from their home and take them to their chosen destination such as the doctors, hospital or the shops
Getting Help with Travel Costs
You may be able to get help with your travel costs to attend hospital appointments under the Healthcare Travel Costs Scheme (HTCS) or the NHS Low Income Scheme.
Visit the NHS Choices website for further information about eligibility and how to claim.
Questions, concerns or complaints with your NHS care
Patient Advice and Liaison Service (PALS) provide confidential advice and support and will help to sort out any concerns you may have. They are able to provide:
- Advice and support to patients, their families and carers
- Information on NHS services
- Help to sort out problems quickly on behalf of patients and carers and listens to their concerns, suggestions or queries
Other Useful Organisations
- Patient Information Centre has a searchable database of over 17,000 health resources in more than 60 languages. Search their database here.
- NHS 111 is the new telephone service which has replaced NHS Direct. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
- NHS Direct provides a website for health and medical advice. This service can help you to treat a non life threatening medical condition at home.
Please note - The content on this website is provided for general information only, and should not be treated as a substitute for the medical advice of your own doctor or any other health care professional. If you are feeling unwell, make an appointment to see your GP or contact NHS 111. In an emergency, dial 999.